Business Support Manager

We’re Supportability 

Since 1953 we have been supporting children, young people and adults with a wide range of complex learning and physical disabilities. Our aim is to enable those with a learning and physical disability to live a fulfilled and independent life. We’re passionate about providing quality support services that enable those with complex learning and physical disabilities to access and use their inherent capabilities. Supportability enables those with a learning and physical disability to enjoy and take part in everyday life experiences. 

Our Vision. 

Where people with a learning and/or physical disability are present and active participants in their local community and have the opportunity to live fulfilled lives. 

Our Values. 

• Opportunity – where people thrive through choice. 

• Inclusive – Respecting and championing our differences. 

• Caring – Caring for each other in a way that we would wish to be cared for. 

• Wellbeing – Create meaningful relationships and having good support networks. 

We are looking for a Business Support Manager
In this newly created post, the Business Support Manager will work to ensure there is a continual service improvement of the operational and back-office processes and systems. Drive improvement, efficiency, support growth and play a pivotal role in delivering end to end processes in Business Support operations of the charity. 

As Business Support Manager, you will be responsible for driving the modernisation of organisational standards, whilst driving an operational culture of stability and performance improvement. 

Duties 

• Provide Line Management to the Office Manager who oversees the administration team and drive administrative efficiency and improvement. 

• Line Manage the Marketing Coordinator and work with them to maximise marketing campaigns and enhance the Supportability Brand. 

• Line Manage the Bid Writer and Events planner on an ad hoc basis. 

• Oversight of internal contract monitoring for the charity. 

• Prepare regular reports and documentation on programme outcomes, trends, and challenges for SLT, Operational and Business Support teams. 

• Lead on the management of the charities IT requirements in conjunction with our IT provider and SLT to include equipment, infrastructure and contract oversight. 

• Manage and lead on all matters concerning data security, protection and GDPR compliance across the charity. 

• Assist in planning and executing special projects, coordinating project timelines, resources, deliverables, and monitoring progress to ensure successful implementation. 

Experience
The successful candidate will ideally have: 

• Excellent administration and secretarial skills. 

• Ability to work with complex databases and electronic records. 

• An understanding of working in the care sector in terms of understanding compliance, terminology and quality audits. 

• Previous Line Management experience is desirable. 

• Ability to drill down into the detail and view information holistically and articulate clearly to a range of audiences from that data. 

• Clear communicator who is able to influence and motivate across departments and at all levels to drive ideas and solutions. 

• Exceptional IT skills with the ability to roll out new systems and processes to others. 

• Educated to a degree level is desirable or equivalent experience. 

• Expert in Microsoft and other software / platforms. 

If you are passionate about providing exceptional business support and possess the skills outlined above, we encourage you to apply for this exciting opportunity. 

The full recruitment pack and job description are available here

If you wish to apply, please send your CV and covering letter demonstrating how you meet the requirements of the role to Rachel Chadwick, Head of HR at HR@supportability.org.uk